1. Applicability of This Policy
By accessing or using the Artbot Wear Exchange & Returns Portal and/or by placing an order on artbotwear.com, you agree to be bound by the terms outlined in this policy without any modification.
If you do not agree with these terms, we request you not to proceed with any transaction on our website.
2. Valid Reasons for Exchange / Return
You may request a return or exchange under the following conditions:
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The product does not fit
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The product is damaged
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The product is defective
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Missing parts, accessories, or items
3. Return & Exchange Timeframe
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We offer exchange and return within 7 days from the date of delivery.
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Once your exchange/return request is approved by our team, a reverse pick-up will be arranged from your provided address.
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Reverse pick-up is subject to service availability at your PIN code.
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After the product reaches our warehouse, it will go through a quality inspection.
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Once approved, the exchange or credit process will begin.
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The estimated delivery time for exchanged items is 7–10 working days.
4. Exchange Availability & Store Credit
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If the requested size is out of stock, you may:
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Exchange it for another product, or
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Receive a store credit
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Store credits are non-refundable and can only be used on artbotwear.com.
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Shipping charges are non-refundable.
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No direct cash or bank refunds are provided.
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Refunds (if applicable) are issued only as store credit.
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Store credit validity: 30 days from issue date.
5. Cancellation Policy
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Order cancellation is not allowed once the order is placed.
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Kindly review your order carefully before completing checkout.
6. Mandatory Conditions for Return / Exchange
Your return or exchange request will be accepted only if all conditions below are met:
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The product must be unused, unwashed, and unworn
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Original tags, packaging, and accessories must be intact
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The product must not be altered, unless it is a verified manufacturing defect
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The return must match the original order details
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No presence of:
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Odour
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Perfume
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Stains
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Scratches
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Tears
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Dents or damage
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If the product was purchased as a set, the entire set must be returned
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The item must be in resale-ready condition
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Artbot Wear must be satisfied that the item is not misused or damaged after delivery
7. Reverse Logistics
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All approved returns will be handled through our authorized reverse-logistics partners.
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We reserve the right to reject any exchange or return if the product does not meet our quality check standards or violates this policy.
8. Final Decision Rights
Artbot Wear holds the sole right to:
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Approve or deny any exchange or return request
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Issue store credit or alternate replacement
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Reject products that fail inspection
All decisions taken by Artbot Wear shall be final and binding.